Welcome to TransitChat: Escape the Email Swamp

At TransitChat, our goal is to reduce email and meetings for transit agencies. 

Agencies are continuously looking for ways to work smarter with technology. We have talked with agencies and they suffer from being swamped by meetings and emails to manage operations. And they aren’t alone. The average US worker spends nearly 20 hours a week(*) just wading through emails and meetings. That’s not why you got into transit. That’s why we built TransitChat.

📨Out of Your Inbox, Into the Conversation

Getting started with TransitChat is simple: forward your emails (attachments and all) to the TransitChat Inbox and get back time that you spend on email and meetings.

Your messages now land in a shared workspace where they’re no longer lost in the void. Tag them with routes, stops, categories—anything to add context and share them with your entire team. The best part is you don’t have to change your email habits. As long as TransitChat is on the thread, we’ll keep everything organized.

Working with schedule and asset updates often leads to questions: where and what is this referring to?  TransitChat brings clarity to the conversation by associating routes, stops and categories, as well as other emails that are related to the conversation.

💡Projects, Meet Topics

Big projects = lots of messages. With Topics, you can group related conversations together, tag them, and keep the noise out. Add what matters, eliminate what doesn’t. Suddenly, your inbox starts feeling less like a landfill and more like a launchpad.

✅❌ Know What’s Done (and What’s Not) 

Every conversation has a clear state—Open, In Progress, Resolved—and anyone on your team can update it with a click. You can filter by stop, route, or category and instantly see what’s done, what’s blocked, and what needs attention. No more follow-ups, no more “just checking in” emails.

🤝 Third-Party Communications, Organized

Let’s say you are working with contractors outside of the agency on the next schedule change. You’re emailing with an external scheduler, then your planner adds a note, and someone else forwards a completely different thread… sound familiar? 

No need to purchase and configure a complicated project management package where half of the features go unused. These are the types of situations where TransitChat thrives. TransitChat turns that mess into a single, unified topic—automatically grouped, tagged, and searchable with files and locations already attached. Whether it’s a construction contractor, a software vendor, or a union rep, you’ve got a clean, shared place to track what’s been said and what still needs doing. 

Just email like you normally would—TransitChat keeps it together.

🗓️ More Context, Fewer Meetings

The worst part of a meeting? The first 20 minutes that rehash everything people should’ve read. You see people’s eyes glaze over the instant a repeat topic is raised, or the conversation turns down a rabbit hole.  You just lost 20 minutes and now everyone is on their laptop or phone and the energy in the room has vanished. 

With TransitChat, just send the topic link. They’ll land right in the conversation.

📊 Track the Big Picture

You don’t need another spreadsheet to see where progress is being made, people are spending time or where items are blocked.

TransitChat’s dashboards give you real-time insight into agency-wide work. See how many issues are open, which routes are getting the most attention, and where projects are getting stuck.

This isn’t just reporting—it’s visibility. It provides you with the tools and data to make better decisions that yield better rider outcomes.

🎯 Focus on What You Actually Signed Up to Do

You didn’t join a transit agency to send email. You’re here to make service better.

TransitChat clears the noise so you can get back to that mission. No more forwarding emails. No more “hey, did you see this?” No more spending half your day as a human search engine.

Let's make transit operations easier.

(*) Source: https://www.statista.com/statistics/1493341/time-spent-work-communication-us-employees/