Latest
Jun
26
Transit Uses Email Like a Hammer to Project Manage
Most tools promise collaboration — but for transit agencies, they just add chaos.
4 min read
Jun
04
Transit Agencies Are Losing Their Memory—And It's Costing Them
Public transit is facing a quiet crisis: institutional memory is slipping away.
3 min read
Apr
29
6 Transit Teammates Who Would Thrive with TransitChat
If you work at a public transit agency, we know that time management is more complex than a 10 minute
4 min read
Apr
22
Welcome to TransitChat: Escape the Email Swamp
At TransitChat, our goal is to reduce email and meetings for transit agencies.
Agencies are continuously looking for ways to
4 min read
Mar
13
Escape the Inbox Empire: How Transit Agencies Can Break Free from Email Overload
The Dark Side of Email-Driven Workflows
If you work in a transit agency, you know the struggle.
You send a
2 min read
Oct
30
User empathy is underrated
In my last post about service alerts I ended up talking about accessibility in transit and the limitations that inoperable
2 min read
Oct
06
Mindless Metrics in Transit
When it comes down to the Feds you know what you need to be doing. Their metrics bring home the dollar's and keep the wheels on the bus going round and round, but should you be thinking outside of the box when it comes to what is really your success?
3 min read
Aug
31
Turning Transit Complaints into Rider Success
Building trust with customers imperative to success and learning how to listen and learn instead of responding will build more
4 min read
Aug
17
Metrics won't build loyal riders
Properly responding, tracking, and cataloging your riders complaints could be a game changer for saving your sanity. It's
3 min read