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Communication

Oct
06
Mindless Metrics in Transit

Mindless Metrics in Transit

When it comes down to the Feds you know what you need to be doing. Their metrics bring home the dollar's and keep the wheels on the bus going round and round, but should you be thinking outside of the box when it comes to what is really your success?
3 min read
Aug
31
Turning Transit Complaints into Rider Success

Turning Transit Complaints into Rider Success

Building trust with customers imperative to success and learning how to listen and learn instead of responding will build more
4 min read
Aug
17
Metrics won't build loyal riders

Metrics won't build loyal riders

Properly responding, tracking, and cataloging your riders complaints could be a game changer for saving your sanity. It's
3 min read