User empathy is underrated
In my last post about service alerts I ended up talking about accessibility in transit and the limitations that inoperable
Mindless Metrics in Transit
When it comes down to the Feds you know what you need to be doing. Their metrics bring home the dollar's and keep the wheels on the bus going round and round, but should you be thinking outside of the box when it comes to what is really your success?
Turning Transit Complaints into Rider Success
Building trust with customers imperative to success and learning how to listen and learn instead of responding will build more
Metrics won't build loyal riders
Properly responding, tracking, and cataloging your riders complaints could be a game changer for saving your sanity. It's
