Feature Release: Bulk email backups

Transit Chat’s Mailbox Email Backup supports batch forwarding directly from Outlook — just follow these steps to send multiple emails (threads, complaints, photos, and files) to your shared agencies inbox.

All of this can be done with the simple forward or cc to inbox@transit.chat

🔁 Forwarding Multiple Emails as Attachments (Desktop Outlook)

1. Open Outlook (Desktop app)
   Make sure you're in your inbox or the folder containing the emails you want to back up.
2. Select Multiple Emails
   • Hold Ctrl (Windows) or Cmd (Mac) and click each email you want to include.
   • Alternatively, hold Shift to select a range.
3. A new message window will open
   • In the To field, enter your Transit Chat address — e.g., inbox@transit.chat
   • Optionally, add a Subject line that gives context like “Safety Reports – July”
   • You’ll see .eml attachments representing each selected message.
4. Click Send
   That’s it! Transit Chat will receive, parse, and group the emails into searchable conversations with all metadata and attachments intact.

Right-click one of the selected emails
Choose Forward as Attachment

⚠️ Do not choose plain “Forward.” You must choose “Forward as Attachment” to preserve all metadata.

💡 Tips for Better Organization

• Use folders or categories in Outlook to group emails by project, route, or complaint type — then forward those batches weekly.
• Include a short subject line when forwarding to help orient your team (e.g., “Stop Removal Complaints – Route 12”)
• Use a Transit Chat tag or topic in the body to help auto-sort later (coming soon).

🛠 Need Help or Want to Automate It?

• We’re working on a Transit Chat Outlook Add-In that adds a one-click “Forward to Mailbox” button.
• Reach out if you'd like early access or help setting up your workflow.

📨 Read the full Mailbox Email Backup docs

Up next: Notifications and Email Digests

While we prefer a world without pings and dings taking you away from your family and your deep work. We know that monitoring your staff and others progress is important work that takes up a lot of your time.

The purpose of creating these emails is to get your staff ready for their day, standup or board meeting. Having boiled down list of all of the accomplishments that your team has done is the way that TransitChat is trying to inform managers and officials of all of the good work that you are doing and not just when things go wrong.

Want to learn how your agency can document your old issues and files that are lost in your teams' Outlook?

Find a time to meet with Walter! Or email hailey@gettransitchat.com